![]() ![]() ![]() Only you and the moderators of this forum can access that private The red link for the private message should be found above your post after you have signed in to this page. If you're using Apple devices or mail programs as well, please get in touch with their respective support for assistance in capturing a screenshot. We have initiated a private message tab where you can post the requested information. Tell us the version of the mail program or device that you used to access the account. RD_P and then if the issue persists, kindly provide us your affected email address and a screenshot of your mailboxes showing the discrepancy of the device/client that you are using and the page. ![]() Having said that, please try the troubleshooting steps provided by Your cooperation is greatly appreciated and we look forward to your response.Īre you having the same issue as Scott Smith 96, If yes, we'll need your cooperation to isolate the cause of the issue as well. If some of your messages are available only in the mail client,Įxport your messages before removing the account. Note: Before removing an account, check that the messages you want saved are available when you sign in to the web version. ![]() If it doesn't work for the second device, kindly give us the information requested above. However, if reconfiguring your account to one device resolves the issue, re-add it again to another device. Need you to reply back to this post if you've already provided the information in there. You have to be signed into this website in order to see the Private Message tab and we also Just click on "You have a private reply to this message" link just above your post to view the message. Post them in the private message that I've created for you. If the issue will persist after doing so, please provide us yourĪffected email address and screenshots showing that an email is deleted in the device, but not in as this will help us with our investigation. This is to refresh the connection between that device and. Let me assist you with your concern regarding your messages being deleted in IMAP connected devices, but not in .Īs our initial troubleshooting, kindly remove your account from all the said devices, then reconfigure it to one device only. ![]()
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